1.General Terms
1.1 Agreement: These terms and conditions constitute a legally binding agreement between you (“customer” or “you”) and Willow Flower Boutique (“we,” “us,” or “our”), governing the use of our online flower shop services.
1.2 Age Restriction: You must be at least 18 years old to place an order through our website. By placing an order, you confirm that you meet this requirement.
1.3 Accuracy: You agree to provide accurate, current, and complete information when placing an order. We are not responsible for any consequences resulting from inaccurate or incomplete information provided by you.
2.Orders
2.1 Product Availability: Our online flower shop offers a variety of products subject to availability. In the event that a product is unavailable, we reserve the right to substitute it with a similar item of equal or higher value without prior notice.
2.2 Order Confirmation: After placing an order, you will receive an email confirmation containing the details of your purchase. This confirmation does not guarantee that your order will be fulfilled, as it may be subject to verification and acceptance by us.
2.3 Order Cancellation: We reserve the right to cancel or refuse any order at our discretion. If we cancel your order, we will provide a full refund for any payment made.
2.4 Pricing: All prices displayed on our website are in United Arab Emirates Dirham (AED) unless stated otherwise. Prices are subject to change without prior notice. We strive to ensure that all pricing information is accurate, but errors may occur. In such cases, we reserve the right to cancel your order or offer you the option to pay the correct price.
3.Delivery
3.1 Delivery Areas: We deliver within the United Arab Emirates. Delivery to certain remote areas may be limited or unavailable. Please check our website for the list of available delivery areas.
3.2 Delivery Timeframes: We offer different delivery options, including standard and express delivery. While we make every effort to deliver within the specified timeframes, delays may occur due to circumstances beyond our control. We will not be liable for any direct or indirect damages resulting from delivery delays.
3.3 Delivery Address: You are responsible for providing an accurate and complete delivery address. We will not be responsible for any delivery issues or delays arising from incorrect or incomplete address information provided by you.
3.4 Delivery Confirmation: Once your order is delivered, it is considered complete. We will not be held responsible for any loss or damage to the products after delivery.
4.Refunds and Returns
4.1 Quality Assurance: We strive to ensure the highest quality of our products. If you are not satisfied with the quality of your purchase, please contact our customer support within 24 hours of delivery to discuss the issue.
4.2 Refunds: Refunds may be issued at our discretion and will be processed in accordance with our refund policy. Refunds, if approved, will be made to the original payment method.
4.3 Cancellation and Modification: Orders cannot be canceled or modified once they have been prepared for delivery or already dispatched.
5.Intellectual Property
5.1 Ownership: All content, including images, text, logos, and designs displayed on our website, are the intellectual property of Willow Flower Boutique or its licensors and are protected by copyright and other intellectual property laws.
5.2 Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our website and its content for personal, non-commercial purposes. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, products, or services obtained from our website without our prior written consent.
6.Governing Law and Jurisdiction
6.1 Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates.
6.2 Jurisdiction: Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.
7.Amendments
7.1 Modifications: We reserve the right to modify or amend these terms and conditions at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms and conditions periodically for updates.
By using our online flower shop services, you acknowledge that you have read, understood, and agreed to these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.