1. Introduction
   Welcome to Willow, an online flower e-commerce shop based in Dubai. At Willow, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases from our online store. By accessing or using our services, you agree to the practices described in this Privacy Policy.

2. Information We Collect
   We may collect and process various types of personal information, including but not limited to:

• Contact information: Your name, email address, phone number, and shipping address.
• Payment information: Credit card details or other payment method information for processing your transactions securely.
• Order history: Details of products you have purchased from our online shop.
• Communication information: Records of your communication with our customer support team.
• Website usage information: Data about your interaction with our website, including IP address, browser type, pages visited, and referring website.

3. How We Use Your Information
   We use your personal information for various purposes, including:

• Processing orders and delivering products to you.
• Managing your account and order history.
• Communicating with you about your orders, inquiries, and promotions.
• Improving our website and services based on usage patterns and customer feedback.
• Analyzing trends and customer preferences to enhance our product offerings.
• Complying with legal and regulatory requirements.

4. Data Security
   We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention
   We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your personal information is no longer needed, we will securely delete or anonymize it.

6. Sharing of Information
   We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who help us operate our website, process payments, and deliver products to you. These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

7. Your Rights
   You have certain rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request corrections to inaccurate or incomplete personal information.
• Deletion: You can request the deletion of your personal information under certain circumstances.
• Object: You can object to the processing of your personal information for certain purposes.

To exercise these rights, please contact us using the contact details provided in Section 9.

8. Changes to Privacy Policy
   We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting an updated version on our website or by other means.

9. Contact Us
   If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us at:
   
   Willow Flower Online E-Commerce Shop Email: info@willow.ae Phone: +971 58 5734114
   Thank you for choosing Willow. Your privacy is important to us.

End of Privacy Policy